Refund Policy

Last updated: August 7, 2026

This Refund Policy applies to all products purchased from Shipping Caps LLC, operator of the HORSE HONEY brand.

1. Eligibility

• The refund request must be made within 180 days of the original order date.
• The request must come from the email address used to place the order, or include the order number so we can locate the purchase.
• The guarantee applies to the first purchase of a product per customer or household. Repeat refund requests on multiple orders of the same product may be declined.

2. How to Request a Refund

1. Email support@shippingcaps.com with the subject line "Refund Request".
2. Include your full name, the email address used at checkout, and your order number.
3. Our support team will reply with confirmation and, if a return is required, with return instructions and the return address.

Please wait for our reply before shipping anything back. Returns sent without prior instructions may not be traceable to your order.

3. Returning the Product

For most refund requests we ask that you return the unused portion of the product, including empty bottles, so we can confirm the purchase and close the order. Our support team will confirm whether a return is required in your specific case and will provide the return address.

Return shipping costs are the responsibility of the customer, except where the product arrived damaged, defective, or incorrect — in those cases we cover return shipping. We recommend using a trackable shipping method, as we cannot process a refund for a return we never receive.

4. Processing and Timing

• Refunds are approved and issued within 5 business days of our receipt of your return, or of our confirmation that no return is required.
• Refunds are issued to the original payment method used at checkout. We cannot refund to a different card or account.
• Once issued, the funds typically appear on your statement within 5 to 10 business days, depending on your bank or card issuer.

5. What Is Refunded

Approved refunds cover the purchase price of the product. Original shipping charges, where they were applied, are refunded only when the product arrived damaged, defective, or incorrect.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered, contact us within 14 days of delivery at support@shippingcaps.com with your order number and photographs of the item and packaging. We will arrange a replacement or a full refund, including shipping costs, at no charge to you.

7. Orders Not Yet Shipped

If you wish to cancel an order that has not yet shipped, contact us as soon as possible. If we are able to stop the shipment, we will cancel the order and issue a full refund. Once an order has been handed to the carrier, it must be handled through the refund process described above.

8. Undelivered or Returned Shipments

If a package is returned to us as undeliverable because of an incomplete or incorrect address provided at checkout, we will contact you to arrange reshipment. Reshipping costs in that case are the responsibility of the customer. If you prefer a refund instead, the original shipping cost is not refundable.

9. Chargebacks

If you believe there is a problem with a charge, please contact us first. We resolve legitimate refund requests directly and quickly. Filing a chargeback before contacting us delays resolution for everyone and may result in the loss of future purchasing privileges.

10. Contact

Shipping Caps LLC
19655 E 35th Dr #100
Aurora, CO 80011
United States of America
Email: support@shippingcaps.com

See also our Terms & Conditions and Contact page.

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